Is your website down or is your store failing to process orders?
We handle urgent issues affecting WordPress, WooCommerce and PrestaShop. Call us or message us on WhatsApp and tell us what has happened.
Every minute your website is down can mean lost customers and sales
A website that will not load, a form that stops working or an online store that cannot process orders can directly affect your business. Tell us what is happening and we will help identify the next step.
Support for websites that are down and online stores with errors
Identify the problem and contact us directly to explain what is happening.
Website down or inaccessible
Error 500, white screen, connection problems, strange redirects or errors after a WordPress update.
Call to review my websiteWooCommerce is not processing orders
Checkout is not working, payments fail, the cart empties or orders and emails do not arrive correctly.
Review my storePrestaShop error 500
Errors after module updates, inaccessible back office, PHP problems, cache, permissions, database or server issues.
Ask on WhatsAppIncompatible plugins or modules
We review recent changes, updates and conflicts that may have caused errors or blocked important functions.
Speak to a technicianPayments and checkout blocked
We check the cart, checkout, payment methods, order creation and notifications in online stores.
Explain the problemHosting or server problems
It may be necessary to review PHP, memory, permissions, logs, the database or server configuration.
Request a reviewWe explain the problem before taking action
An error 500 may be caused by a plugin, module, PHP, permissions, memory, database, hosting or a combination of factors. First, we need to understand what happened.
- We review the incident and recent changes.
- We explain what we have found.
- We tell you which access details are needed.
- We explain the scope before applying changes.
- We check important functions after the intervention.
A clear process for reviewing your incident
The quickest way to start is to call or message us on WhatsApp.
You call or message us
You explain the problem
We review the incident
We explain the next step
We act with your approval
To repair the issue, we may need access to your website or server
To diagnose and resolve some problems, we need temporary access to the WordPress or PrestaShop dashboard. For certain incidents, we may also need access to the hosting, FTP, SSH, database or server logs.
Temporary accessWe may need access to the WordPress or PrestaShop dashboard.
Hosting and serverSome incidents require PHP, log or configuration checks.
FTP, SSH or databaseWe request these only when they are necessary to diagnose or repair the issue.
We do not always need every type of access. We will tell you exactly what is required. We recommend creating temporary users and removing permissions when the work is complete.
Answers before we get started
These are some common questions about urgent website repairs and online stores.
Can you repair a WordPress website that is down?
Yes. We review possible problems with plugins, themes, updates, PHP, memory, the database and the server.
Can you fix WooCommerce when it is not processing orders?
We review the cart, checkout, payment methods, logs, emails and conflicts between plugins or extensions.
Do you repair PrestaShop error 500 problems?
Yes. We can review modules, PHP, cache, permissions, the database and server configuration.
Do you need access to my website?
In many cases, yes. For certain incidents, access to the hosting or server may also be necessary.
Can you work on a website built by another agency?
Yes. We first review the current state of the website and identify the source of the incident.
Do I have to sign up for monthly maintenance?
No. We can handle a one-off incident and only recommend maintenance if it helps prevent recurring problems.
Is your website down or are you losing orders?
Call 652 814 970 or message us on WhatsApp with your website URL and a description of the problem.